Chapter 17

• Renee had been on the phone for exactly forty-two minutes, trying to placate a customer furious about an overdraft charge, when the internal office messenger system chimed.
• You need to come down to Conference Room C immediately. We have a meeting.
• She disconnected the call, her nerves already frayed. She quickly gathered her notepad and pen and hurried out of the customer service bullpen, grateful for the distraction. She was making her way toward the central lift lobby, her mind already running through the likely topics—new compliance standards, probably.