Chapter 36 Waves Of Mixed Emotions

• Melissa had just finished celebrating the successful completion of a massive contract job when her phone rang. It was Richard, the head of the sales department, urgently informing her about a missed opportunity with a potential client. They were one of the company's biggest prospects, and securing their contract would be a significant achievement.
• Richard explained that he had sent Melissa an email about the contract while she was engrossed in the previous project. He emphasized the time-sensitive nature of the situation, as the client was entertaining offers from other companies. If they didn't act quickly, they could lose the deal altogether.
• Melissa felt a mix of excitement and guilt wash over her. Excitement because landing this contract would be a major boost for the company, and guilt because she had unintentionally neglected the opportunity. She quickly retrieved her laptop to locate the email from Richard in her overflowing inbox.